Refund, Return & Cancellation Policy — The Herbal Treats
At The Herbal Treats, we take utmost care in crafting and packaging our natural personal care products. Due to hygiene, safety, and product integrity reasons, we do not offer monetary refunds once an order has been delivered.
Please read our detailed policy regarding Cancellations, Exchanges, and Replacements below:
1. Order Cancellation (Before Dispatch)
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You can cancel your order within 8 hours of placing it, or before it has been dispatched (whichever is earlier).
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To cancel, please email us at herbaltreatsbydeepika@gmail.com or call/WhatsApp us at +91 95496 98961 with your Order ID.
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Once cancelled successfully before dispatch, a full refund will be credited to your original payment method within 3–5 business days.
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Note: Orders cannot be cancelled once they have been shipped/dispatched.
2. No Refund Policy (Post-Delivery)
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We strictly do not issue monetary refunds for products that have been delivered.
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We cannot offer refunds, returns, or store credits on any opened, used, or intact products after delivery.
3. Replacement & Exchange Policy (Damaged / Defective / Wrong Items)
We only replace items if they arrive damaged, leaked, defective, or incorrect.
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Eligibility: If you receive a damaged or wrong product, you must notify us within 48 hours of delivery.
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Proof Required: Please share a clear unboxing video and photos showing the outer box, shipping label, and damaged item with our support team.
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Verification & Process: Once our team verifies the issue, we will arrange a replacement item to be shipped to you at no additional cost.
4. Non-Exchangeable Items
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Opened or used personal care products (oils, masks, shampoos) cannot be returned or exchanged under any circumstances for hygiene reasons.
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Sale or promotional items are not eligible for exchange.
5. Need Help?
If you have any questions or need assistance with an order replacement, please reach out to us:
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Email: herbaltreatsbydeepika@gmail.com
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Phone / WhatsApp: +91 95496 98961
